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Greeting customers
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Your Task
For today's task you will be looking after customers on the shop floor.
Why is a greeting important?
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01.
When a customer walks in, they should feel noticed straight away. That means looking up, smiling and saying hello.
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02.
A customer who is ignored for too long often assumes no one is available to help and may leave without buying anything.
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03.
A good greeting doesn't need to be a long conversation just enough to let the customer know they're welcome and that help is nearby if they need it.
Hello, welcome. How can I help you today?
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