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HANDLING INBOUND CALLS

A storm hit the Nhulunbuy area late last night. Your first task is to listen to the inbound calls from the community and record the details in the template provided. 

 So you can record the details of the calls  

Call Centre Dashboard

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80

Incoming Calls

55

Answered Calls

37s

Wait Time Until Answer

0
Abandoned Calls

CALL 1 — Received at 18:37
CALL 2 — Received at 21:42
CALL 3 — Received at 06:10
CALL 4 — Received at 07:51
CALL 5 — Received at 09:31
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Using the interactive map below, mark the location of each emergency call you recorded. 

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